Job Listings

Patient Service Manager

Job Title:
Patient Service Manager
Name of Employer:
Indiana University Health Bloomington Hospital
Location of Office:
Bloomington, IN
Job Status:
Full Time
Job Status:
Permanent
Responsibilities:
We are seeking a Patient Services Manager to support our Food Service Operation.

The Patient Services Manager will be responsible for developing and executing dining solutions to meet patient and customer needs and tastes. This person will utilize technical training and interpret government mandated nutritional standards in the healthcare industry on food health to develop healthy menu implementation plans.

Essential Functions:

Leadership: Reward and recognize employees. Ensure individual and team performance meets objectives and client expectations. Plan and lead daily team briefings. Ensure safety and sanitation standards in all operations.

Client Relationship: Maintain effective client and customer rapport for mutually beneficial business relationships. Identify client needs and communicate operational progress. Demonstrate excellent customer service.

Financial Performance: Ensure the completion and maintenance of P&L statements. Deliver client and company financial targets. Adopt all processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins.

Productivity: Create value through efficient operations, appropriate cost controls, and profit management. Comply with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives. Ensure entire team is trained and able to execute. Supervise team regarding production, quality and control.

Compliance: Maintain a safe and healthy environment for clients, customers and employees. Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, and wage and hour.

Additional Responsibilities:

Manages patient food service activities, complying with established standards

Leads patient service staff to ensure meals are properly prepared and delivered to patients

Conducts rounds on patients/departments

Oversees the diet office and the host/hostess program

Record safety and sanitation compliance

Supervises tray line operation and/or the room service program

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications:
Requires at least 2-4 years’ experience and 0-2 years of experience in a management role
Bachelor’s degree or equivalent experience
Healthcare Patient Food Service Management experience is required.
Registered Dietitian or RD eligible preferred.
Contact Information:
https://www.iuhealthcareers.org/in/bloomington/patient-services-manager